G&C Logistic Support?

• What is a Fulfillment Service?

  While any company selling products directly to consumers through the mail must deal with fulfillment, this term is most often associated with e-commerce. Once your website is up and running-and you’re getting tons of orders-you need a way to promptly fulfill and ship those orders. Entrepreneurs can either outsource the fulfillment and distribution process or set it up in-house.
  Full-service fulfillment companies offer up an end-to-end solution: They take your products from warehouse shelves, pack them, hand them to shippers and then send an automated e-mail response to your customers to let them know their packages are in transit. They can also handle your credit-card processing, supply current inventory levels to your website, reorder products, offer call-center services, send notices of shipping and handle returns.

• What does FBA mean?

  The Amazon FBA model “Fullfilment by Amazon” means that when a product from your Amazon store has been sold, the marketplace will be in charge of sending the product to the customer.
  You must have all the inventory in the Amazon Warehouses and they will be the ones to send it automatically once the online transaction is completed. In fact, Amazon will also be in charge of any returns in case deemed necessary.
  Under this business model, Amazon will be the one who invests the time and packaging to deliver your products to your customers, however, this system has an extra cost.
  In both forms of business, Amazon stores will have to pay 15% of sales to the eCommerce giant for using their platform, while with the Amazon FBA system, stores will have to pay an additional 15%.

• Difference between FBA and FBM for logistics purposes?

  Although the general recommendations for managing your product catalog on Amazon are not very different from traditional good practices for an eCommerce, where good quality photographs are prioritized on a white background and have a detailed description of the items functions and accessories, there is a key differentiator that you should choose: Amazon FBA and FBM.
  This differentiator basically consists of the way logistics of your catalog will be managed, that is, the decision of the logistics model that the marketplace will carry. You don’t need a big dictionary of terms to know the difference between Amazon FBA and FBM, since it resides in the added value that the eCommerce giant can offer you and your customers.
  During the process of registering your store in the marketplace, you can choose between Amazon FBA and FBM.

• Can I start with FBM and then do FBA later?

  Yes. And also vice versa. Both services are independent.

• What suits me best between FBA and FBM?

  This differentiator basically consists of the logistics of managing your catalog, that is, the decision of the logistics model that the marketplace will carry.

• Does warehousing have a grace period?

  If the cargo received, will leave in its entirety, loaded by us in a container for export, it has a 30-day grace period from the first entry of that merchandise into our warehouse.

• How do I find out when you receive my merchandise or products in your warehouse?

  Every time a client’s merchandise arrives at our warehouse, it is verified and a Warehouse Receipt (WR) is made under a unique number, which is then sent by email to the client along with the photographic proof of the merchandise.

• Can I make multiple purchases that generate different entries and then be able to request consolidated shipping?

  Of course. You can make as many purchases as you require and we will consolidate it until you notify us to send it. You can even make multiple shipments separately. We only require that you indicate which tickets or WR must go together and the type of dispatch (air, sea, land, etc).

• Do I have to send my purchases or merchandise packaged?

  This is at the discretion of the client. We take care of packing the cargo to be dispatched, especially when it comes to articles for personal and / or general consumption. There we separate the food from the cleaning products to avoid odors mixing between them. Products in glass containers are protected so that their original condition is maintained at the time of final delivery. The weight per box is coordinated so that it does not exceed 50 pounds and is manageable for the client at the time of final receipt. These are a series of measures that seeks to guarantee the good condition of your merchandise. In the event that the client decides to deliver his cargo packed by himself, by law it will be opened to review its content and make the photographic record. Afterwards it returns to the original state in which it was received and the ticket or WR is sent to the client.

• Is door-to-door shipping only to Venezuela?

  Yes. By air and sea.

• What types of Door to Door shipping do you offer?

  Air and sea. Both ship out once a week, on Fridays. The cargo must be in our warehouse no later than Thursday morning so that it can be processed and shipped on Friday.

• How long does it take to deliver Door to Door shipments?

  Under normal circumstances, air freight takes 5 days and ocean freight takes 21 days. This is the time it takes from the moment the plane or ship leaves Miami, Fl until the cargo is delivered in Venezuela. This applies to Caracas, Maracay, and Valencia. The rest of the country can take up to 3 additional days depending on local logistics.

• Door to Door prices are for any part of Venezuela?

  The prices indicated are for deliveries in Caracas, Maracay, and / or Valencia. For the rest of the country it has an extra cost paid by the customer locally upon delivery.

• What are the prices of Door to Door?

  Ocean freight costs $18 per cubic foot with a minimum of 7 cubic feet. Air $ 5.50 per pound (physical or volumetric depending on what is greater). The minimum is 10 pounds.

• How can I calculate the volume of my cargo?

  You must measure the length, width, and height of the box or package. Multiply those three numbers and the result divide it by 1728. The result is the volume in cubic feet.

• How can I calculate the volumetric weight?

  You must measure the length, width, and height of the box or package. Multiply those three numbers and the result divide it by 166. The result is the volumetric weight or weight / volume in pounds.